• We lovingly get your orders ready within 2-3 business days, and we take a breather on weekends and holidays. For our special pre-ordered items, we start the process within 2-3 business days from the time they land in our inventory.

• Once your order is successfully placed, you'll find a confirmation email with all the details in your inbox. If you can't find it, it might have slipped into your spam folder. Don't hesitate to get in touch with us if you need another confirmation.

• If you spot anything that needs adjusting in your order, don't worry! Drop us a line straight away. Just remember, once your package is on its way, we're unable to make any changes.

• Please take a moment to double-check the shipping address you've given us. We want your order to find its way to you without a hitch! If an error in the address prevents delivery, we'll refund your original order (excluding the shipping fee), and you can easily place your order again.

Please note: Sometimes, our shipping partners might experience delays that are out of our control. We truly appreciate your understanding and patience in such situations.

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges.