Returns, Refunds & Cancellation Policy

RETURN AND EXCHANGE POLICY

At Zellart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, we are here to help.

Return Period:

  • You have up to 90 days from the date of delivery to return an item.

Eligibility for Returns:

  • Items must be unused and in the same condition that you received them.
  • The item must be in the original packaging.
  • Proof of purchase is required for all returns.

Return Process:

  1. Contact our customer service team to initiate a return. Please provide your order number and details of the item you wish to return.
  2. Once your return is approved, you will receive a return authorization number and further instructions.
  3. Package the item securely and include the return authorization number inside the package.

Return Shipping Costs:

  • The buyer is responsible for all return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:

  • Once we receive your return, we will inspect the item and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.

Non-Returnable Items:

  • Certain items are non-returnable. These include but are not limited to perishable goods, custom-made products, and items marked as final sale.
Return Window: 90 days from delivery date
Return Method: By mail
Item Condition: New
Restocking Fee: No fee.

 

Zellart.com has the right to reject damaged goods and decline any return. All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing Zellart.com reserves the right to decline a return. Refunds, exchanges and store credits are processed only after an issued RMA form is received, the purchased items are received and the customer specifies what type of return he/she would like to process. Refunds are judged based on receipt of the item and not when shipped out. All returns for credit must be in original condition, include original packing material, manuals and all other accessories provided upon original delivery.  Store Credit will be issued for the current value of the merchandise (If product was purchased for $79.00, and at the time of return price drops to $59.00 a Store Credit will be issued for $59.00). Free Return Shipping is not available on international art orders. Financial refund for return shipping will not be issued.(initial shipping charges are not refundable). All expenses incurred by the customer for shipping the item without the agreement from Zellart.com will not be reimbursed. (For International orders Zellart.com will cover up to $9.95 USD for shipping charges). A replacement ships within 5-7 days of us receiving your defective return. Expedited replacement is not available. Original Shipping and Handling is non-refundable.

CANCELLATION POLICY

Orders must be cancelled via email and a confirmation by one of Zellart.com representatives within the same business day before 6pm CST. Cancelled orders may be subject to a 25% restocking fee.